SWOT Analysys Coursework Example | Topics and Well Written Essays - 1000 words

SWOT Analysys - Coursework ExampleThe legendary growth of the governing is manifested in extending the scope of operations into more than 220 countries instauration wide with 300,000 employees working through four specifically defined lines of operations express, freight forwarding, supply chain and mail. In 2002, DHL was consolidated and owned by Deutche locating World Net but retained the famous corporate and brand name. The mission of DHL is to provide tenuous customer service in the field of international express transport and logistics and to achieve is goal of world the logistics company of the world (DHL Strategy, 2011, par. 2). Management strives to achieve this mission by adhering with strict standards of quality and ethical responsibleness of preserving and protecting the environment as they utilize various resources effectively and efficiently. II. Organizational Strengths and Weaknesses A. Competent Leadership and managerial Expertise One of the strengths of DHL is its pool of competent, qualified and diverse leaders who are deemed experts in their respective handle of endeavor. This is a distinctive competence because as it operates in various parts of the world, strong leadership ram and potentials are honed through various incentives and strategies that promote self-initiative among our employees through such activities as idea management, reward single(a) performance and attach great importance to team spirit. The First Choice Program, a critical towboat of our growth strategy, is designed to achieve systematic performance improvements at the interface with the customer (DHL The Group, 2011, par. 1). By motivating, evolution and maintaining its diverse pool of personnel, their skills are effectively harnessed towards achievement of its corporate mission and goals. B. The Ability to confidential information Growth in Strategic Locations DHL had been successful in identifying strategic locations around to world to expand its operations on a global scale. The study conducted by FAI Consulting wait ons (2009) revealed that the company has employed cross-functional teams around the world to plan, design, and manage facilities (par. 4). In a span of 4 decades, the number of global partners dramatically increased by enhancing its expertise by purchasing other leading logistics companies, e.g. 1999 acquisition of Danzas, 2004/2005 acquisition of 88 percent of shares of Indian express company Blue Dart, end of 2005 acquisition of Exel (DHL Facts and Figures, 2010, par. 6). C. Tendency for Complacency A study written by Apostolopoulos, et.al. (1998) indicated that there is an eminent impuissance facing corporate employees as they manifest tendencies for complacency. The rationale for this is the mart leadership prominently gained by DHL over the years. The exemplary working environment accorded personnel job rapture level that gave them benefits they deemed were more than expected and therefore should not be challenge d nor disrupted. The organization can minimize this weakness through more challenging performance evaluation and appraisal programs that gauge their work attitude and devote appropriate sets of rewards and penalties as deemed necessary. 2. Discuss how the organization can minimize this weakness. D. Reported Poor Customer Service In sites that reveal customer complaints, DHL customers were objecting the poor customer service manifested